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Sr. Subject Matter Expert (sme), Compliance Team, Disability Leave Services
Lead and standardize disability leave processes across HR Services globally
Capital City of Prague, Prague, Czechia
Senior
yesterday
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Senior Subject Matter Expert
The Senior Subject Matter Expert (SME) is an integral part of DLS. The Senior SME Specialist has the highest level of specialized knowledge within DLS and operates with considerable autonomy and discretion. The person assigned to this role will be responsible to set overall objectives and goals for their team; also, provide guidance to high-level leadership, develop training programs and documentation. In this role, the Senior SME will lead some of the new key strategies that will improve the experience of DLS.
Key job responsibilities:
- Provide support and guidance to Time Away Case Managers, Sr Case Managers, and Leadership
- Identify and eliminate root causes
- Own and lead process improvement, process redesign, best practice sharing
- Create reports and present to senior leadership on trends to provide recommendations for improving the employee experience with DLS based on data
- Manage project execution as needed
- Use data to facilitate systemic change
- Build and maintain successful partnerships with the respective HR Services team, stakeholders and key business sponsors across global HR Services
- Make high judgment recommendations in the absence of clear guidance
- Remove barriers and bridge gaps between case manager and the employee experience
- Look for opportunities to standardize the work done by Time Away Case Managers
- Provide peer coaching, feedback, and training to improve case management and customer experience
- Other projects and responsibilities as identified by leadership
Sr. Subject Matter Expert (sme), Compliance Team, Disability Leave Services
Capital City of Prague, Prague, Czechia
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