Sr. Research Scientist, Community Operations

Senior Research Scientist

Amazon's Community Intelligence Science & Engineering (CISE) team operates at the intersection of computational social science, artificial intelligence, and operational planning. We build and validate models that quantify how Amazon's operational presence impacts local communities, and embed those signals into core planning models that drive Last Mile, Middle Mile, and site-level decisions across our network. You'll work at the forefront of applied AI and causal inference, building systems that influence decisions affecting thousands of communities daily. This role offers a unique opportunity to shape how the world's most customer-centric company measures, forecasts, and reduces operational risk to the communities we serve.

A successful Senior Research Scientist on our team demonstrates exceptional scientific rigor combined with pragmatic execution. You will design the causal frameworks and predictive models that systematically embed these community signals into core operational planning processes where they do not yet exist. This means balancing breakthrough research with production deployment, collaborating across multiple science organizations, and translating complex analytical findings into actionable insights that influence senior leadership strategy.

As a Senior Research Scientist, you will partner with product teams, operational scientists, and technical leaders across Last Mile Planning Science, Middle Mile Relay, Safety, and Worldwide Operations Security to identify opportunities where community intelligence creates multiplicative business impact.

Key job responsibilities:

• Collaborate with operational science teams to integrate community risk signals into existing operational models and decision-making systems, with a focus on quantifying performance lift and defining integration architecture
• Design and execute experiments to measure how community-impacting operational policies affect business outcomes
• Build automated causal discovery systems leveraging knowledge graphs, LLMs, and document understanding to uncover relationships between operational policies and community outcomes
• Design and deploy production ML forecasting systems with extended prediction horizons using multi-modal data sources, including survey-based indices, geospatial risk features, and operational metrics
• Mentor junior scientists and contribute to building a research culture that balances high-risk, high-reward innovation with reliable product delivery

About the team:

Amazon Community Operations (CommOps) works to anticipate our communities' needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.