Sr. Program Manager, Storewalk+, Retail Business Services, RBS Storewalk+

Senior Program Manager

Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.

RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our 'Storewalk+' service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer's shopping journey to discover and eliminate defects that adversely impact customer's buying experience. Overall, Storewalk+ is designed to delight customers with a seamless decision-making in buying and thereby improving the net conversion for Amazon.

Key job responsibilities as a Senior Program Manager include:

• Owning vision and definition for the Program and Service expansion
• Owning Planning, Forecasting and OP contributions
• Setting and measuring goals for the storewalk team responsible for identifying root-causes responsible for significant customer drop-offs across the purchase journey
• Being responsible for end-to-end storewalk execution, engagement with category leaders for root-cause validation & collaboration with Storewalk+ Solutioning POD leaders
• Defining the clear requirement of specific business use cases for tech product mgr
• Supporting data analysts and product managers by turning business requirements into functional specifications and then executing delivery
• Establishing scalable, efficient processes for large scale data analyses, model development, model validation and model implementation
• Owning the service's execution strategy
• Developing strategies to mitigate risk
• Being responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)