Sr. Product Quality Engineer (rma), Eero

Sr. Field Product Quality Engineer (RMA)

Eero is looking for a Sr. Field Product Quality Engineer (RMA) who's passionate and takes great pride in launching high-quality products into the consumer market. The position will collaborate closely with cross-functional team members to monitor, triage, and diagnose field quality issues, manage quality alerts related to suppliers and drive corrective actions with external partners to prevent future quality events. This position will also focused on all RMA line bringup includes qualification, review of sourced infrastructure and make sure RMA line is live and well. This role will manage performance validation testing requirements, performance and diagnostics criteria, as well as support quality management system (QMS) implementations with partners to ensure that product is ready for refurbishment.

In this role, you will manage several high priority activities including develop presentations and reports, interact and provide direction to internal teams, as well as CMs, JDMs and/or ODMs based in Asia Pacific, lead and facilitate resolutions for issues, approach and methodology disputes among the internal team and others including suppliers and manufacturing partners. In addition, the position will be able to travel to Asia Pacific to facilitate and audit quality systems & performance and ensure process effectiveness and compliance by the manufacturers, suppliers and eero operations.

Key job responsibilities:

• Own the coordination, implementation and execution of test, triage and inspection processes and equipment for hardware returned units.
• Collaborate with in-region operations and quality team members to implement effective processes for incoming materials (IQC), work-in-process (WIP) and finished goods (FG), including inputs for any necessary Reliability test specification, validation and qualification activities.
• Contribute to the product quality criteria and determine if the product meets expectations.
• Work independently and with project team members to develop, design, control and meet deliverables, including quality plans, manufacturing and inspection documentation and test methods.
• Collaborate with technical teams to perform root cause failure analysis and implement corrective and preventive actions to preclude recurrence.
• Support implementation of closed-loop systems on product related issues during EFFA (Early Field Failure Analysis) phase as data are collected and reported via social media, customer support, and the RMA centers.
• Respond to manufacturer audit findings by proposing and implementing necessary corrective and preventative actions.
• Drive corrective actions related to field returns and review and verify non-conforming materials with factory engineering.
• Build, analyze and mine data using various database systems, such as install base, NetSuite, Zendesk, JIRA, Looker, manufacturing test and external partners' shop-floor traceability.
• Lead and perform final product release activities in accordance with established procedures, production schedules, and gate exit requirements.
• Develop and prepare documentation, post reports, drive quality metrics and communication.
• Drive respective teams responsible for issues until a decision or solution is reached.
• Own the coordination, tracking, reporting and closure of field quarantines, reworks or recalls.
• Track issues and task progresses in Jira and understand BOM components and layout with a PLM system (i.e. Arena, Agile, etc.)
• Travel as required for up to 25%