Sr. Process Analyst, EU Central Operations

Central Operations Business Analyst

Central Operations refers to a new approach in Amazon Logistics to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling and last mile delivery. We are looking for a strong Business Analyst to join the team and drive improvement in in-station processes and technology used within the operational team. This person will have a strong ability to gather data from multiple data sources (real-time and batch data), build new metrics from these sources and generate actionable insights coming from consumable and interactive dashboards that will allow operations to make quick decisions and avoid in-station volume risks. The analyst will have the opportunity to start a project from scratch, helping to set up the foundations of an entirely new operational process with metrics, tools and built in AMZL platforms. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations.

Key job responsibilities:

• Managing and partnering with Operational teams as an analytical partner, that will define and guide the analytical strategy for operations
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals
• Propose and implement business metrics for senior management reviews and work with business intelligence and data engineers to design and develop data infrastructure to support business growth
• Perform deep-dives to find the root causes behind variances of key parameters over a given time-period
• Harness data to create business requirements documents and guide actionable technology requests