Sr. Business Operations Mgr

Sr. Business Operations Manager

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

AWS China is looking for a Sr. Business Operations Manager to partner with the AWS Greater China Region (GCR) Sales and Marketing team and support the Head of Greater China Business Operations. This role will focus on critical operational support for ENT/Partner Programs, Investment Credits Management, and Deal Operations, while working to improve field sales and accelerate customer workload migration and deal closure.

This position will report to the AWS GCR Business Operations Head and will provide leadership, management, and the vision necessary to ensure the business has the proper operational cadence, facilities, people, and tools in place to effectively grow the sales and marketing organization and meet growth expectations across the business. In addition, the ideal candidate is expected to lead a team in the business operations function and will be responsible for creating efficiencies, developing strategies for continuous improvement in sales processes, and enhancing customer service processes.

The ideal candidate will have strong leadership experience and solid working knowledge of business planning, financial planning, and/or go-to-market (GTM) modeling for an annual business size of at least $1 billion in the technology sector. The candidate must earn trust through performance and relationship-building, possess strong financial acumen, and have a deep analytic background to assist the AWS GCR Sales and Marketing team in achieving its objectives.

Key Responsibilities

• Lead the development and implementation of Go-to-Market strategies
• Develop relationships and processes with Business Development, marketing, legal, finance, HR, the broader Business Operations organization, and other stakeholders
• Identify and address reporting issues, ROI issue, process gaps, and drive timely resolutions
• Prepare ad-hoc analysis and participate in projects as needed

A day in the life

As you design and code solutions to help our team drive efficiencies in software architecture, you'll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You'll also:

• Build high-impact solutions to deliver to our large customer base
• Participate in design discussions, code review, and communicate with internal and external stakeholders
• Work cross-functionally to help drive business decisions with your technical input
• Work in a startup-like development environment, where you're always working on the most important stuff

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.