Solutions Engineer, Developer Solutions And Engineering Team

Solutions Engineer For Content Apps And Partner Engagement

Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs, support App feature integrations. If you have a passion for the AI developments, design, app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.

Key job responsibilities:

• Escalation level debugging and troubleshooting for app developers
• Analyzing, solving, and creating solutions for developers
• Developing documentation and other materials to support developers
• Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
• Driving projects to improve the Amazon developer experience
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools to aid operations and maintenance.
• Ownership of one or more Digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.