Software Development Manager, OTS Delivery Software Engineering

Operations Technology Solutions

Amazon's Operations Technology Solutions (OTS) is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.

Software Development Manager for Delivery Software Engineering Team

As a Software Development Manager for Delivery Software Engineering team within the OTS organization, you will be responsible for managing teams of engineers in the design, development, test, and deployment of software and services that enable our FC Operations and Field IT customers worldwide. A successful candidate will have an established background in developing custom built firmware, software or ServiceNow applications, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment.

• Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity.
• Establish high bar for processes and software quality standards.
• Work closely with Product Management to break down feature requirements into software deliverables and launch plan.
• Actively participate in system design reviews, team process improvement, triage, communicate status, escalate, and remediate critical issues quickly.
• Drive process improvement strategies: (1) the services we deliver for our customers, (2) dependency management; how we work with our partner teams, and (3) operational excellence.
• Ability to crisply describe vision and strategy at a high level while also diving into detail to make rapid decisions and bring issues to resolution.

A day in the life includes:

• Building a best-in-class engineering team that delivers excellent results through rapid iterations.
• Designing and developing state-of-the-art approaches to solving complex and ambiguous problems.
• Cultivating engineering and operational excellence through metrics and continuous learning.
• Providing thought leadership and establishing technical vision for the team.
• Using software engineering best practices to ensure a high standard of quality for all of the team deliverables.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage; Maternity and Parental Leave Options; Paid Time Off (PTO); 401(k) Plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, come join us!

The Delivery Software Engineering (DSE) team has a mission to establish and standardize software development products that fuel increases in efficiency, customer satisfaction, and quality within OpsTech IT. This role is for you if you're passionate about software development, process improvement, and having the world-wide impact across all Amazon Fulfillment Center.