Software Development Manager, Customer Service Security, Endpoint Security

Software Development Manager

As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day. You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences. You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.

Key job responsibilities include: independently managing a two-pizza team of engineers, developing their careers and fostering a culture of innovation and inclusivity; defining strategic investments to deliver more value to customers, even more quickly; being involved in three-year planning, annual planning, and business updates where the team states its plans and progress; and interacting with other SDMs, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.

A day in the life will involve working with your directs to solve problems and advance their careers. On a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them. You will also interact with senior leadership as we make plans and review CS Security wide initiatives.

About the team, we are dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products used day in and day out by Customer Service, we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Diverse Experiences: Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security: At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture: In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.