SME Automation, Amazon Vendor Services

Subject Matter Expert (SME) For Automation And Catalog Management

Amazon Vendor Services (AVS) is seeking a highly analytical and technically proficient Subject Matter Expert (SME) with deep expertise in automation and catalog management to lead the development of scalable, long-term analytical and operational infrastructure. This role is pivotal in driving efficiency across AVS by building automation tools, developing self-service analytics solutions, and eliminating manual processes to enable strategic decision-making.

As a SME, you will work closely with internal stakeholders and global functional teams to design and implement end-to-end workflows that improve key AVS vendor metrics. Your focus will be on enhancing catalog health, content accuracy, streamlining operational processes, managing evolving business requirements, and ensuring high-quality, SLA-aligned service delivery. You will also champion process excellence mechanisms and scalable solutions that support AVS's mission of driving vendor growth and satisfaction through a sustainable and efficient e-commerce partnership.

Key job responsibilities:

• Design and implement robust analytical frameworks that support end-to-end automation across key operational and catalog management processes.
• Build scalable, automated systems and self-service reporting tools to enable data-driven decision-making across product, program, and operations teams.
• Partner with cross-functional teams to identify automation opportunities and convert manual reporting processes—especially those related to business metrics, catalog health, selection onboarding, and content enrichment—into scalable, repeatable solutions.
• Support catalog optimization and operational efficiency through automation and process standardization.
• Conduct in-depth analysis to uncover trends, patterns, and root causes that inform strategic planning and automation design, with a focus on catalog accuracy, completeness, and discoverability.
• Enable proactive monitoring and exception management through automation to surface issues such as missing content and selection gaps, and optimize performance in real time.
• Maintain clear, up-to-date documentation and automation playbooks to ensure continuity and operational readiness.
• Stay current with emerging analytics and automation trends and recommend best-fit approaches to drive long-term scale in catalog and operations.