Site Process Engineer, Fulfillment Center

Continuous Improvements Manager

We are Amazon; we pioneer. Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid, and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with standing still. Amazon's overall mission is simple: to be the place where customers can find, discover, and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

The Role

The Continuous Improvements Manager supports, coordinates, and facilitates the implementation of new and improved structures, processes, and activities. Working closely with AMET teams and all levels of management within the Fulfillment Center (FC), you report directly to the Regional Continuous Improvement Manager. For this role, you will need to be adaptable, challenge motivated, and thrive on implementing high standard productivity and simplicity using Kaizen/PDCA methods with experience in Operations and Continuous Improvement. The ideal candidate loves to work on processes directly on the FC shop floor as well as improving them systematically. Curiosity and the confidence to take calculated risks quickly, strong analytical skills, and a data-driven outlook with great communication skills are core characteristics for Continuous Improvements Managers. In your role as a Site representative of the AMET FC ACES team, you will drive improvements and the implementation of standards in our growing network at your site. Furthermore, you will be an essential part of a team that is supporting launches and implementing new processes together with operations. The Manager will be in frequent interaction with colleagues from our AMET network and take a leadership role in the deployment of projects.

This position requires deep customer focus, strong self-motivation, and exceptional project management skills.

Key Job Responsibilities

• Manage the Fulfilment Centre improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Serve as ACES network representative, validates alignment between site practices and network standards
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the Fulfilment Centre implementation Agenda
• Coordinate and prioritise LSC process improvement activities and resources
• Monitors, audits, and drives adherence on operational standards - benchmark evaluation, standard work auditing, variation reduction, and LSC project validation
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to Amazon and ECCF benchmark standards
• Liaise between FC and AMET/ROW to drive leverage of cross-CF process excellence
• Maintain strong relationships with AMET/ROW Process Owners and FC Process Engineer

A Day in the Life

Your day begins with an early morning Gemba walk, observing processes and engaging with associates to understand floor challenges. You'll review previous day's performance metrics, lead daily operations meetings, and drive immediate solutions for any variations. Throughout the day, you'll conduct standard work audits, coach teams on lean methodologies, and validate ACES network initiatives implementation. You might facilitate a Kaizen event, analyze performance data, or coordinate with regional teams on network-wide projects. Your role combines strategic thinking with hands-on execution, ensuring both daily operational excellence and long-term process improvements. Your day might conclude with updating project tracking tools, preparing for tomorrow's priorities, and ensuring all critical issues have been addressed or escalated appropriately.

About the Team

You will report to the AMET Regional Continuous Improvement Manager, with a dotted line reporting to the FC Site Leader. This dual reporting structure ensures strong site-level engagement while maintaining alignment with network-wide best practices. As a Process Engineer within the FC ACES (Amazon Customer Excellence System) Team, you'll be part of a comprehensive ecosystem that drives operational excellence:

• Work closely with Central Process Engineering to implement network-wide standardization initiatives and optimize processing capacity
• Collaborate with our Low Cost Automation team to deploy innovative automation solutions
• Partner with our Program Management and Business Intelligence team, who develop custom web tools and data solutions specific to regional needs
• Coordinate with the ACES Core team of Subject Matter Experts (SMEs) who interface with Global Tech teams on strategic projects

Your role is pivotal in bringing these initiatives to life on the operations floor. As the dedicated Process Engineer for your FC, you will:

• Drive the successful implementation of cross-functional projects
• Ensure seamless deployment while identifying and addressing site-specific challenges
• Maintain site compliance with network standards and process flows
• Lead continuous improvement initiatives to enhance operational efficiency