Serviceability GPO, TPM, Availability

Technical Program Manager

At AWS, we're working to be the most customer centric company on earth. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manager to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Manage operational relationships with support teams and internal operations business partners to drive increased performance
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions
• Proactively recognize and drive opportunities to simplify processes
• Contribute to and influence technical designs
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Lead the effective and efficient delivery of large, complex technical projects and programs
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
• Identify, assess, track and mitigate issues and risks at multiple levels
• Create, maintain and disseminate program information to stakeholders
• Travel up to 25%

In this role, you will be working with our stakeholders and customers to define, implement and refine maintenance standards globally for AWS Data Centers with a focus on the regulatory space. In particular, you will own our Fire & Life Safety (FLS) programs as well as our Seismic and Acoustic Programs.

About the team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Inclusive Team Culture AWS values curiosity and connection. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer.