Server Engineer | Data Center Operations, Data Center Operations

Data Center Engineer

Amazon Web Services (AWS) Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities:

• Working as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Installing server racks, removing server racks, fixing various IT hardware and network components, and responding to emergent situations that affect operations.
• Meeting customer service level agreements by resolving problems, and being the first line touch point for hardware troubleshooting and technical issues.
• Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• Having the knowledge of the policies and procedures, including safety and security, within your department, and understanding the appropriate application of such knowledge.
• Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contributing to process improvement initiatives relevant to the data center environment.
• Assisting in training less experienced members of the team.

A day in the life:

• Supporting Data Center infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.)
• Following the instructions ticket-based environment and working on systematic problem resolution and performing routine operation activities on hardware, or spare parts, including installing and removing server racks and fixing server hardware.
• Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Showing a strong aptitude for troubleshooting and problem solving.
• Being involved with site management and maintaining tidiness in operation areas.
• Working in a rotating shift with a team of other engineers.
• Your standard shift hours are 10 hours with a one hour break. You work on 4 days work shifts and 3 days off in the week. Your standard work hours are 8:00-18:00, 12:00-22:00, 21:45-08:15.

About the team:

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.