Senior Sales Account Manager, Local Shops

Senior Sales Account Manager

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The Local Shops team in India is looking for a Senior Sales Account Manager responsible for the acquisition, growth and development of emerging whitespaces categories on the Amazon.in marketplace. The person who joins this team must share our passion and commitment for serving customers while also making Local Shops a preferred fulfillment channel for Heavy & Bulky and Emerging whitespaces categories. She/he must be able to balance thinking big, working with ambiguity while driving speed of experimentation. We are looking for self-starters with strong analytical skills and result-orientation who can make and execute independent, data-driven decisions and work with senior stakeholders across borders, both internally and externally.

In this role, the candidate will be responsible for acquiring strategic sellers for Rapid Local Fulfilment. The candidate will partner with category and account management teams to onboard amenable sellers and selection on Sub-Same Day Speeds. Delivering the Local shops selection on SSD speeds will be your north star goal. The candidate will actively collaborate with other stakeholders like Finance, Product & Advertising teams to align initiatives to identify potential growth avenues and drive seller success. The position is based out of Amazon India, Bengaluru office. If you are interested in growing brands and businesses on Amazon, we're interested in talking to you!

Key Job Responsibilities

• Business Growth
  • Contribute to goal setting to align with organizational goals.
  • Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams.
  • Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
  • Implement and track metrics to record the success and quality of sellers onboarded on. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Relationship Management
  • Build and cultivate strong relationships with internal stakeholders; be a trusted advisor and a business advocate.
  • Monitor DEX metrics to ensure the right CX. Establish improvement plans and manage expectations with Category and Account Managers as appropriate.
• Process Excellence
  • Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller's growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
  • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.