Senior Program Manager, Stores Security Business Operations

Senior Program Manager

At Amazon, we obsess over our customers and maintaining their trust. We are seeking an exceptional Senior Program Manager to join the Amazon Stores Security Team (StoresSec). This role will lead operational initiatives within StoresSec Business Operations.

Key job responsibilities:

• Cross-Functional Program Management: This role serves as the strategic force multiplier across StoresSec, focusing on operational excellence. The position requires expertise in building collaborative frameworks, enabling cross-functional partnerships, and establishing streamlined operational programs. This role will be responsible for creating and maintaining effective operational programs across StoresSec, while continuously identifying opportunities to optimize business operations and drive successful outcomes.
• Lead complex process improvement efforts across StoresSec Business Operations Functions and partner Business Operations Teams
• Design and implement communication strategies and meeting cadences to drive operational excellence across StoresSec
• Manage cross-functional dependencies for mechanisms that branch between and across StoresSec
• Create and maintain transparency mechanisms for collaboration across organizational boundaries
• Evaluate operational needs and communicate requirements, timelines, and solutions to ensure success

Stakeholder Management & Partnership: The role requires exceptional relationship-building capabilities and partnership development across multiple organizational boundaries. This role will support fostering and maintaining critical relationships with stakeholders throughout the organization and partner organizations to enable effective cross-functional collaboration. The position demands strong influence and negotiation skills to achieve business objectives while ensuring proper channels for addressing critical business needs.

• Build strategic relationships with stakeholders across StoresSec
• Drive alignment on priorities and establish/manage information sharing mechanisms across teams
• Facilitate resolution of cross-functional challenges and dependencies and ensure effective escalation paths for critical issues

About the team:

About Amazon Security:

Diverse Experiences: Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture: In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.