Senior Program Manager, Global Operations Employee Experience (goex)

Senior Program Manager

GOEX is looking for a Senior Program Manager with a demonstrated passion for building innovative new mechanisms that support our global mission to become Earth's Best Employer. As a Senior Program Manager on the GOEX PMO team, you will play a critical role in developing and leading new strategic initiatives from discovery through sustainment, and partnering with leadership stakeholders and cross-functional partners to deliver mechanisms that improve the employee experience. To be successful in this role, you must be an expert in building new programs, driving continual improvements to existing program portfolios based on employee feedback and collaborating effectively across technical and non-technical teams; ensuring alignment between efforts across people, process, and technology.

Key job responsibilities:

• Own Program Design & Development: Lead complex company-wide projects through the full lifecycle of design, development and execution, ensuring their timely and effective delivery. Your work will encompass things like program build/launch, continuous improvement of existing programs, establishing standard work and building reporting/analytics tools.
• Teach and Lead Project Management: Get hands on with project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones, resource and program tracking, development and management of risk, issue and action logs, testing and rolling out the final program, while bringing others on the team to your PM skill level.
• Build Analytics and Measurements: Possess exceptional analytical skills, and communicating data findings. Analyze key metrics to uncover trends and root causes that inform program design. Measure outcomes and outputs of projects and process improvement endeavors. Leverage quantitative results to inform direction of the business.
• Empathy for the Voice of the Associate and Managers: Develop a keen understanding of the voice of our Associates and managers. Combine data and anecdotes to develop perspective. Ensure perspective is at the forefront of program / product development and deployment.
• Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER programs and develop innovative solutions raise the bar and exceed the customer expectations. Ability to influence all level of players to innovative and strategic thinking.
• Drive Communication: Own communications to program participants and stakeholders that cut through the noise of competing requirements and facilitates action. Ability to develop, strategize and implement multilayer level of change management across the organization.
• Lead Cross-Functional Collaboration: You will partner with teams including technology, business and services organizations to bring solutions to life for Associates and teams. You will build collaborative, influential internal and external relationships with Operations and HR leaders and other critical stakeholders to gather information, feedback and earn support and necessary resources to design and deliver programs.
• Master of Problem Solving: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.
• Able to travel lightly: This is a position that may require occasional planned travel domestically and internationally, depending on program assignment.

About the team:

The GOEX Team sees around corners to solve big problems, gaining and sustaining the trust of our employees in the process. We elevate the employee experience with an agile and proactive approach that focuses on fine-tuning programs and mechanisms to enhance the employee experience. Through relentless collaboration with our tech, product and analytics partners, we drive high judgment initiatives that matter most. Our team is part of the broader Employee Experience and Relations (EXR) Team and works closely with Operations and HR leadership to ensure our employee programs and business strategies are cohesive and aligned across all business lines.