Senior Operations Manager - 3PL Fulfillment Center, TR 3PL FC Senior Operations Manager

Amazon Turkey Third Party Fulfillment Centers Operations

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth. We want Amazon to be the place where our customers can find, discover and buy anything online. And in our last mile operations we ensure that we deliver customers orders no matter what. Whatever our customers want, we will find the means to deliver it with the best experience. This is your chance to make history!

Role: The role will lead the overall Amazon Turkey Third Party Fulfillment Centers Operations. The role will be a mix of strategic thinking (planning for the next 2-3 years on the key focus areas), tactical overview (planning for sales event/peaks, ramping up of capacities) and operational execution (day to day operations focus to ensure high bar customer experience). This is a people leadership role managing a team. The role would involve the following:

• Laying out the overall strategy for 3PL Fulfillment Center operations
• Develop and grow the leadership team as we scale up the operations in the country
• Lead the daily operations, drive operational excellence while at the same time planning and managing sales events/peaks
• Responsible for key metrics on safety, people, operations, costs and quality

We are looking for somebody who is keen on working in a fast-paced environment, thinking of new and innovative solutions to increase the bar on customer experience, while also willing to go into daily metrics and deep dive into root causes. The role is a mix of strategic, tactical and operational aspects.

Key job responsibilities:

• Manage and control performance, quality, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
• Lead network design strategy, process improvement, commercial and cost optimization initiatives in collaboration with internal and external stakeholders