Senior Marketplace Consultant, Amazon Strategic Account Services

Marketplace Consultant

Are you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. With increasing complexity of today's ecommerce and rise of opportunities, the SAS team aims to leverage the full potential of each Selling Partner on Amazon by providing leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our team will invent and innovate across technology, processes and people to grow the program and enable scalable global solutions through direct cooperation with worldwide teams.

The SAS program is seeking a dynamic and motivated Marketplace Consultant who will be responsible for working with a group of Selling Partners to help them grow their business on Amazon, offering support on launching on new programs, exploring Amazon's marketing tools, advising on account strategy and selection listing. The Marketplace Consultant will be expected to develop and convert a sales pipeline using a highly consultative and data driven approach, as well as onboard and build long-term relationships with the key decision-makers within the prospective accounts. Given the early stage of the program, you will also be responsible for developing processes, tools and content for this service. This is an opportunity for you to play a vital role in shaping a key growth program for Amazon Australia, developing our portfolio of solutions alongside cross functional teams and colleagues in other countries.

The ideal candidate will be excellent at influencing external stakeholders, consulting and account management skills, possess a track record of taking initiatives and using data and tools to drive business growth, implementing process improvements and scaling up programs, and be comfortable with operating in an ambiguous environment.

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia. Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world. This position requires full-time in-office presence 5 days per week at our CBD location.

Key Job Responsibilities

• Create and articulate compelling value propositions around the SAS program and service offerings.
• Identify, qualify, and engage with prospective Selling Partners based on a clear understanding of our Selling Partners and their needs.
• Manage a portfolio of Selling Partners to drive individual strategies, manage timelines, expectations and owning communications, leveraging a strong understanding of Amazon programs, tools and processes.
• Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data and make recommendations in order to maximize the potential of the assigned Selling Partners.
• Implement and track metrics to measure success of the sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Prepare and present performance deep dives to facilitate regular discussions around business progress, current challenges, and strategic plans with your Selling Partners.
• Develop a thorough understanding the competitive environment, including knowledge of complementary and / or competing product offerings.
• Lead additional projects such as conducting competitive analysis, developing content, inventing processes and tools to the benefit of our internal and external stakeholders.

A day in the life will be a dynamic blend of strategic consulting, relationship building, and business development. You'll engage with Selling Partners, diving deep into their unique challenges and opportunities. From analyzing performance metrics to developing tailored growth strategies, you'll be at the forefront of helping businesses succeed in the digital landscape.

About the team: We are a collaborative, forward-thinking group dedicated to empowering Selling Partners through strategic support and cutting-edge solutions. Our team believes in the power of data, innovation, and personalized guidance to drive meaningful business outcomes. We're not just consultants; we're strategic partners committed to mutual success.