Selling Partner Support Associate — Based In South Korea (1 - year Contract), Selling Partner Support, Selling Partner Support - Remote Eligible

SP-Support Associate

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key job responsibilities:

• Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
• Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
• Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
• Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
• Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
• Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.
• Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.
• Actively seeks solutions through logical reasoning and data interpretation independently.
• Fosters a positive and cooperative team environment.
• Demonstrates enthusiasm for learning and commitment to continuous improvement.

Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position.