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Seller Operations Specialist
Lead process improvements to reduce seller shipment defects and non-compliance
Chengdu, Sichuan, China
Senior
yesterday
Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.
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Amazon Global Logistics Leader For Seller Service Experiences
Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated leader with strong Logistics, Operations and Service background to join us as the leader for seller service experiences.
Key job responsibilities:
- Act as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from front-end team.
- Dive deep into the seller escalations and identify service and process opportunities to drive the process improvement.
- Collaborate with Destination partner teams to focus on escalation dive deep, resolution and improvement of the whole escalation journey and drive the issue resolution.
- Initiate the process change, draft and reflect the change process in SOP management with Sales, Ops and destination partners.
- Deal with ambiguity and complexities, manage operational issues by developing, tracking and analyzing key escalation performance.
- Engage with key stakeholders to escalate and call out the pain points to drive the initiatives to reduce shipment defects and non-compliance, and driving continuous improvements.
- Serve as primary interface with cross function teams in sales, product, program and tech for new project, product and system launches.
- Be the Voice of the Sellers, and provide feedback to the team to improve performance and seller experience.
- Provide regular performance metrics report focusing on seller contact and escalation experiences.
- Build up the mechanisms for Call Center management and functional excellence support structure.
About Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.