Salesforce Engineer - Field Service, Project Kuiper

Project Kuiper Salesforce Engineer

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Kuiper Commercial Revenue Operations (CRO) team is responsible for business strategy, customer experience, product management, and system development for Kuiper's enterprise solutions. As a Salesforce Engineer in Kuiper's Commercial Revenue Operations, you will define, design, architect, and implement field service solutions on the Salesforce platform. In this role, you will require expertise in architecting, designing, implementation, and maintenance of solutions using technologies such as Omniscript, Order Management, Order Orchestration, Field Service Management, Service Cloud, and APEX. You will work extensively with product managers, technical program managers, engineering managers, and software engineers to define and develop technical solutions.

The ideal candidate will pioneer mechanisms and processes to enhance speed and scalability within our environment. This fast-paced team presents significant opportunities for self-motivated individuals who thrive on challenges, innovation, prioritize exceptional customer experiences, and can successfully oversee complex programs from inception to completion.

Key Job Responsibilities

• Work with product managers to design and architect business workflows for quote management, contract management, order management, and order orchestration. Produce design artifacts including system architecture, solution design documents, and data models.
• Implement solutions using technologies such as APEX, Field Service Management, Service Cloud, Order Management, Order Orchestration, and APEX.
• Deploy solutions using technologies DevOps and enterprise security best practices.
• Troubleshooting and Maintenance: Monitor middleware performance, troubleshoot issues, and optimize configurations to maintain system efficiency and reliability.
• Collaboration and Leadership: Partner closely with cross-functional teams, providing technical leadership, guidance, and expertise to ensure successful integration projects.
• Design, develop, and review Apex code to support complex business logic and integrations. Serve as the technical lead and architect for the Salesforce platform, ensuring best practices are followed and technical debt is managed.
• Oversee and mentor entry-level and mid-level engineers.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.