Robotics Systems Engineer I, Robotics Delivery And Packaging Innovation (rdpi) - Tech Deployment

Robotics Delivery & Packaging Innovations (RDPI) Technology Deployment Team

Are you enthusiastic about the latest advancements in industrial automation and robotics? Would you like to play a vital role in Amazon's investment in advanced technologies? If you have a passion for making an impact on the future today, consider joining RDPI Technology Deployment team within Amazon Robotics (AR) org. In RDPI, we have the unique role and privilege of deploying leading edge industrial robotics and customer fulfillment technologies across North America Stores operations. We raise the bar on the speed, quality and cost of deploying industrial technologies at scale across North America, functioning as the field team who plan, execute and launch the technologies that our internal design and product strategy partners in RDPI develop. Project durations vary from a few days to several months, with travel across North America. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

As a Systems Engineer in RDPI, you will be overseeing large scale project planning, installation, and launch of industrial automation technologies across Amazon's growing Stores network. This field engineering position demands strong technical skills for deploying robotic equipment, including mechanical and electrical systems, network configurations, and software coordination. The ideal candidate has experience with complex electro-mechanical and network systems, demonstrating leadership in installation, maintenance, upgrades, and troubleshooting of technologies being deployed across North America. You will work with cross-functional partners across our engineering, product strategy, software, supply chain, third-party installers, contracted deployment engineers, construction teams, and internal operations customer teams, functioning as the lead on-site project manager to provide technical oversight on installation Amazon-designed automation equipment.

This Systems Engineer position is an individual contributor role, influencing and leading stakeholders from planning through go-live of each project. Candidates should have a proven track record of successfully leading multiple concurrent projects across one or more automation solutions. Relocation to Amazon Corporate offices in Seattle, Boston, Nashville or Austin will be required for the role.

Key Job Responsibilities

As a Systems Engineer I, you will work with a team of 1-5 engineers and collaborate with an on-site project manager to provide technical oversight on the installation of both third party and Amazon designed robotics equipment that may be in various phases of the product life cycle. These deployments require extensive collaboration with various stakeholders, including third-party installers, contracted engineers, construction, hardware, software, IT, and other partner teams. Strong communication skills are essential for interacting with both internal and external partners and customers. As an Amazonian, you must demonstrate independent initiative to identify and solve problems in real time during deployments. A strong technical understanding, love for field work, and a keen interest in diving deep into the understanding of Amazon's robotics systems are key attributes for this role.

• Support and guide installation of robotics, packaging and sortation technologies at Amazon fulfillment centers
• Develop detailed knowledge of the operation of robotic systems and guide installation, commissioning, and troubleshooting of these systems both on site and remotely
• Manage technical ambiguity around integration of work cells in fulfillment centers
• Collaborate with hardware engineering, technical program managers, product managers, and internal customers including site maintenance and operations teams
• Travel to project sites and collaborate both virtually and in person to ensure all business stakeholders are aligned on program status
• Manage day to day project scheduling and budget management
• Work on continuous improvement activities to improve the projects in your space
• Generate and implement continuous improvement ideas around work-scopes
• Lead teams of other engineers on projects
• Travel to both live warehouses and new construction sites, the scopes may vary significantly in length and include heavy travel
• Manage the tactical deployment of large scale industrial automation technologies, ranging in technical complexity and product maturity from early alpha/beta to mature Generally Available
• Own the tactical execution (onsite coordination of installation and acceptance testing) to achieve the target "go-live" date for each project assigned; delivering independently
• Collaborate with hardware engineering, technical program managers, product managers, and internal customers including site maintenance and operations teams to convert technical requirements into refined deployment execution documents (schedules, Standard Operating Procedures, dependencies, etc.)
• Improve operational metrics and team processes through automation and optimization
• Independently resolve difficult technical problems during deployment, considering operational burden and making appropriate trade-offs between time, quality, and resources
• Create and improve standard work documents and operational guidebooks, and work towards automating or improving team processes
• Influence internal and partner teams towards meeting team level goals
• Develop subject matter expertise in one or more deployment domains
• Mentor junior engineers and participate in technical assessment
• Drive operational excellence initiatives with measurable results
• This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

A day in the life In this role you will be focused on execution of end-to-end deployment and manage technical ambiguity around integration of workcells in fulfillment centers. On a daily basis you will collaborate with hardware engineering, technical program managers, product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day-to-day project execution, and work on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills and collaborate amongst your team to move the needle on the services you are accountable for.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About the team Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Delivery & Packaging Innovation (RDPI) within Amazon Robotics (AR). We are a smart, collaborative team of enthusiastic doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day. We are RDPI and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun RDPI Tech Deployment are missioned with enabling the delivery of large scale automation technologies designed and manufactured by Amazon. The team is multi-disciplinary, and consists of Field Deployment Engineers, Controls Engineering, Design for Deployment, Product Single Threaded Leaders, and a Program Management Office team, who collaborate on enabling the delivery of new technologies and packaging solutions that delight our customers, and improve the safety, quality and costs within the Amazon fulfillment processes. The team is geographically located across four North America hub locations. The work we deliver directly impact high priority goals set each year to our most senior leadership at Amazon.