Reverse Logistics Ops Supervisor, ROW Recommerce

Reverse Logistics Ops Supervisor

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for a high-potential, flexible, innovative, and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.

The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor, you will provide on site support for local ReLo operations. You will help ensure all C-RET associates are equipped with up-to-date, standardized training. You will also be responsible for the operational flow: backlog management, area readiness, supply management, associate performance and quality evaluation and follow up. In addition, the Reverse Logistics Ops Supervisor will be responsible for all C-et process path including indirect path: problem solve and audits.

Key job responsibilities:

• Monitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations.
• Collaborate with 3PL provider to plan labor, including peak periods, ensuring production continuity.
• Conduct Gemba walks to identify opportunities.
• Manage training programs for new hires and process launches, ensuring also that 3PL team is equipped with necessary skills.
• Provide problem-solving support for AVV4 and to 3PL team for complex issues.
• Follow up on technical issue tickets based on FC feedback, using proper mechanisms.
• Prioritize and provide timely feedback on customer return issue tickets.
• Regularly provide comprehensive process data to maintain visibility and transparency.