Relay Account Support Specialist, Relay Account Support, Relay Account Services

Relay Account Support Specialist

Amazon is building the earth's best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon's global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon's portfolio.

We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be primarily focused on onboarding new carrier partners into Amazon's transportation network. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.

Key job responsibilities:

• Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
• Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
• Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
• Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
• Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
• Escalate complex issues to relevant stakeholders