Regional IT Manager, Ops Tech Solutions (OTS) - Fixed Field

Operations Technology Solutions (OTS)

This is an opportunity to work at the forefront of technological innovation in Amazon's core logistics network. You will be involved in managing user devices, infrastructure, and IT equipment throughout the entire fulfillment process, from purchase to delivery completion. Working directly with senior management, you'll have opportunities to influence strategic planning and decision-making, with abundant opportunities for career growth and leadership development. You'll be challenging yourself in an environment of global-scale innovation within rapidly growing Amazon.

JP OTS is currently aligned within the APAC organization, which is led from India and encompasses operations across Japan, Australia, and Singapore region. This diverse regional structure offers exciting opportunities to exercise leadership skills while collaborating with teams across multiple countries and cultures. The role presents a unique challenge to drive initiatives and demonstrate leadership in a truly international environment.

Key Job Responsibilities

IT Manager

IT/Sr. Management

IT Operations Technology Solutions (OTS) division is seeking a leader for our IT Support Team that supports Amazon's rapidly growing logistics network. This team manages and operates critical IT systems that maintain essential delivery speed and quality necessary for providing superior customer service. As a manager, you will lead technological innovation and operational excellence at a global scale.

Managing IT Managers across multiple fulfillment centers will be your primary responsibility. During incidents, you will lead swift problem resolution while coordinating with on-site operations teams and overseas engineering teams. You will be accountable for incident reporting, root cause analysis, and remediation explanations to internal customers.

You will work with overseas IT remote support teams to establish more efficient support systems through standardized support procedures. Beyond daily incident management, you will oversee system implementations, construction-related work, and vendor management for various IT projects, including new site launches.

Working closely with Sr. Management, you will lead cross-functional teams to ensure project success. Recruiting and developing a team of support engineers and IT managers based at fulfillment centers is also a crucial responsibility.