Quality Assurance Engineer (french), Alexa Global Quality

Quality Assurance Engineer

We are seeking a passionate, French-speaking Quality Assurance Engineer to join the Alexa Global Quality team, where you'll play a pivotal role in shaping the next generation of AI enabled voice-first experiences for Alexa customers worldwide. This is a unique opportunity to be at the forefront of Alexa's transformation, where you'll help design and execute comprehensive quality strategies that ensure exceptional user experiences across multiple languages and cultures.

As a customer obsessed QAE, you'll collaborate with cross-functional teams to innovate and implement robust testing frameworks that validate Alexa's core functionalities and new features. Your work will directly impact how customers around the world interact with Alexa, ensuring that each interaction is natural, culturally appropriate, and delivers the high-quality experience our users expect. The ideal candidate will bring strong technical expertise, automation/coding skills, a deep understanding of quality assurance methodologies, and a passion for creating authentically-native experiences that delight users in their native language.

This role offers the exciting challenge of working at the intersection of artificial intelligence, voice technology, and global user experience, with the opportunity to influence Alexa's evolution from its foundational level. Join us in revolutionizing how millions of people worldwide interact with technology through voice.

Key Job Responsibilities

• Own the everyday product quality for your workstream
• Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones
• Monitor production trends and take action to improve the customer experience
• Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices
• Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization
• Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide
• Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization
• Use C1-C2 (advanced/proficient/native) French language skills to assist in French language-based products

A day in the life of QAEs at Amazon maintains and pushes the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features. You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide. You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers. You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak.

About the team: The Alexa Global Quality team takes on the unique challenge of internationalizing Alexa features and devices for our customers. We deeply understand the linguistic, cultural and technical nuances that enable Alexa to delight customers everyday in an authentically-native way, across different cultures, languages and locations.