Quality And CI Manager, IXD Operations

Quality And Continuous Improvement Manager

Our MXCF Operations network is seeking a strategic leader to join our team as Quality and CI Manager at our IXD facility. In this role, you will lead the site's quality management system, learning programs, and continuous improvement initiatives while developing a team of managers and supervisors across multiple departments. You will be responsible for designing and implementing comprehensive quality and training strategies that drive operational excellence. This includes overseeing quality standards, developing learning programs, and leading continuous improvement projects that impact the entire facility. Your scope includes managing the Quality, Learning, and CI departments while ensuring alignment with network standards and best practices. This position represents a critical leadership role in shaping our site's quality culture and developing future capabilities. You will work closely with senior leadership to drive strategic initiatives, optimize processes, and ensure the highest standards of operational excellence across all departments. Working at our state-of-the-art facility, you'll have the opportunity to implement innovative solutions and drive transformational change while developing your team and contributing to Amazon's growth in Mexico.

Key job responsibilities:

• Lead and develop Quality, Learning, and CI departments through effective management of Area Managers.
• Lead change management initiatives for new process implementations.
• Drive site-wide quality standards and metrics while ensuring compliance with network requirements.
• Design and execute comprehensive training strategies to support operational excellence.
• Implement and oversee continuous improvement initiatives across all departments.
• Develop data-driven action plans to address quality defects and process gaps.
• Partner with Operations leadership to optimize processes and drive efficiency.
• Lead root cause analysis and problem-solving initiatives for complex operational issues.
• Create and maintain quality management systems and learning programs.
• Manage budget and resources for Quality, Learning, and CI departments.
• Drive innovation and best practice sharing across the network.
• Ensure standardization of quality processes and training methodologies.
• Analyze complex data to identify trends and improvement opportunities.
• Build strategic partnerships with regional Quality and Learning teams.

A day in the life:

• Lead department reviews focusing on quality metrics, training effectiveness, and CI projects.
• Direct quality managers and learning managers in program execution and development.
• Conduct strategic assessments of quality systems and training programs.
• Drive high-impact improvement projects affecting multiple operational areas.
• Oversee development and implementation of new training modules and quality processes.
• Lead quality strategy sessions with senior site leadership.
• Manage cross-functional projects related to quality improvement and operational excellence.
• Collaborate with regional teams on quality standards and learning initiatives.

You'll be responsible for building a culture of quality and continuous improvement while developing capabilities that drive operational excellence across the network.

About the team:

We're launching an exciting new operation in Mexico - our first Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region. This team will play a crucial role in Amazon's supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico. We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products. If you're energized by the idea of being a founding member of a new operation and want to make your mark on Amazon's growth in Mexico, we want to hear from you!

Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work life balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.