Publisher Support Specialist, Kindle Managed Publisher Support
Amazon
Publisher Support Specialist
We are looking for a Publisher Support Specialist to support publishers selling e-books on Amazon. Publisher Support Specialist will be one of the support teams between Amazon and vendors who want to use our platform. This role is responsible for supporting Kindle Managed and Enterprise Publishers (KMP and KEP) to publish their content in Kindle smoothly by removing any blockers. Also, this role assesses customer issues in the view of technique and operation to improve customer experience, and provides solutions to ensure the best interaction between customer and Amazon with ownership.
Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.
Key responsibilities:
- Provide solutions by removing any blockers on process, tool and operation
- Provide technical advice and coaching to team members for performance improvement
- Be responsible for a first point of contact on escalation from publishers with strong ownership
- Lead continuous improvement on process, policy and tool through audit or data analysis of publisher contacts
- Work together with relevant stakeholders to solve publisher issues
- Identify improvement areas of efficiency for customer and team members through daily work observation
- Provide guidelines on time adherence and lobby management
- Encourage team to make a positive environment and to get along with stakeholders
A day in the life:
This is one of the example cases on this role.
- Vendor Contact handling (30%)
- Business task operation (30%)
- Project (20%)
- Meeting with team/stakeholders (15%)
- Others (5%)