Program Ops Manager, EU FBA Operations

Process Improvement Specialist

Amazon EU's Fulfillment by Amazon (FBA) team is seeking a highly motivated Process Improvement Specialist to join the EU FBA Ops team. This role will be based in Warsaw. The Process Improvement Specialist will be responsible to drive projects and initiatives that improve seller experience in Amazon Fulfillment Centers, manage key seller-facing FC operational metrics & processes across Europe, and support the wider FBA EU team.

This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders, at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.

FBA is a highly visible and strategic program within Amazon. This is a chance to work with an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon's customer centric focus applied to the seller experience.

Key job responsibilities:

• Leading or supporting implementation of multiple FBA initiatives, aimed at improving Seller Experience across the whole of Europe
• Conducting deep dive analysis of substantial data batches, to identify opportunities for improvement and assist in strategic business decisions
• Developing, optimizing and presenting timely updates of relevant metrics
• Some travel might be required for this role, but is not expected to exceed 20% annually

About the team:

The FBA Ops team brings a huge amount of tenure and experience from all areas of Amazon operations. The role offers a great opportunity to learn from a team of true experts with diverse backgrounds and specialisms. We start from the Seller and work backwards to solve problems and identify the best trade-offs to deliver the best possible Seller experience. We relentlessly advocate on behalf of our Selling Partners with stakeholder teams including FC Operations, Supply Chain and Transportation, who often have multiple competing priorities.