Program Manager, Retail Business Service

Retail Business Services (RBS) Role

Retail Business Services (RBS) supports Amazon's Retail business growth worldwide through three core tasks. These are (a) Selection, where RBS sources, creates and enriches ASINs to drive global market sales growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational processes for worldwide Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and comprehensive enough to give Amazon customers a great shopping experience every time.

We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.

We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

Work/Life Balance: RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications.

Key Job Responsibilities

• Manage complex business and data processes at scale.
• Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon.
• Communication and influencing skills with an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Analyze data and dive deep into processes to derive insights for enhancing systems.
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Liaise with tech, product, ops and other source data engineering teams to ensure timely deliverables for key projects.
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Write compelling business documents and drive outcomes for senior leadership at Amazon.