Program Manager III, Netops Control Tower

Program Manager III

Amazon's EU ATS Network Operations Control Tower seeks a dynamic Program Manager III to lead critical initiatives across our European operations. This role will drive transformational programs that enable our 24/7 network monitoring and tactical capabilities. The ideal candidate will oversee comprehensive workstreams spanning network monitoring, investigations, analytics, and process automation. The position requires 7+ years of program/project management experience, demonstrated analytical capabilities, and a proven track record of delivering complex, cross-functional initiatives. Strong stakeholder management and executive communication skills are essential. Experience in logistics or supply chain operations, knowledge of Amazon's transportation network, and background in process automation are highly desired. This high-impact role oversees pan-European operations, managing initiatives that directly influence network performance and customer experience. The successful candidate will play a pivotal role in shaping the future of Amazon's network operations, implementing innovative solutions that enhance efficiency and reduce costs across the European network.

Key job responsibilities

• Ability to manage complex programs, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed.
• Develop overall strategy for a large program and manage concept to delivery stage of the program.
• Apply project management best practices to increase productivity and effectiveness of the teams you work with.
• Simplify processes and judiciously add, refine, and remove procedures.
• Drive crisp decisions in your program area about what projects move forward and in what priority order.
• Proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
• Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs.
• Influence team priorities and business strategy through data-driven contribution.
• Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus).