Program Manager - DSP Uniforms , DSP, Value Added Services

Senior Program Manager

Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from the ground up? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global uniforms strategy, supporting Amazon's rapidly expanding Last Mile delivery capabilities.

At Amazon, we're working to be the most customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, we're seeking an exceptional Senior Program Manager who will define the vision and strategy for our uniforms product line, supporting a network of 3500+ individual entrepreneurs across 22 countries.

In this role, you will be responsible for building our global uniforms supply chain strategy, ensuring we deliver high-quality, regionally-appropriate uniforms that meet the diverse needs of our DSP partners and their drivers actually want to wear. You'll develop innovative solutions for three critical areas: designing uniforms that adapt to our expanding delivery modes and geographic presence, creating a centralized forecasting and inventory management system, and establishing a cost-effective, efficient supply chain that can rapidly deliver uniforms and new designs across our global network. This is a new and fast-growing space with unique challenges in scaling a tested model across highly variable environments. You will work with cross-functional teams to leverage best practices from various last mile channels, using diverse technology to ideate, design, and launch solutions that serve our DSP partners' evolving needs – from traditional vehicle delivery to innovative new transportation modes.

The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into complex supply chain challenges, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one. This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, manufacturing, last mile, supply chain and/or experience in risk management and program management will be considered a plus. Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.

Key job responsibilities:

• Lead & deliver an innovative program strategy to drive step changes in DSP profitability and operating efficiency and eliminate DSP pain points within the DSP Uniform program
• Manage the global Uniform roadmap across all DSP geographies
• Own the operational performance and all metrics for DSP satisfaction and adoption for your program
• Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders
• Build and monitor uniform forecasting including creating supply and demand forecasting and quarterly ordering needs
• Build & manage governance for WW vendor management and provide metrics on performance and effectiveness
• Partner with finance to develop financial models, run financial reviews and manage the governance, approval process & reporting for budgeting and funding the product
• Building and manage a global compliance program for uniform adoption. Define and maintain global business and technical requirements for your program
• Communicate both program and project plans through clear, precise and regular communication with all stakeholders
• Retrieve and analyze data and insights both locally and globally to solve business problems
• Manage Vendor Relationships
• Monitor project execution and ensure that the project delivery is appropriate for the level of quality and in line with its target date