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Program Manager, Amazon Payments Operations
Lead cross-functional teams to improve customer experience and scale new product launches
Bangalore
Senior
3 weeks ago
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Job Title
This role will have direct ownership over large programs, new product launches, improvements to the end-to-end CX, and establishing SOPs and best practices to help scale the business. This leader will have a high degree of visibility across the organization and work across a broad group of stakeholders from product, marketing, CS, accounting, legal (and more!) to deliver results for our customers.
Key job responsibilities:
- Drive continuous improvement across the end-to-end customer journey.
- Build new mechanisms to support new product launches and cross-team initiatives, as well as audit mechanisms to support post-launch.
- Communicate regular status updates to stakeholders and leadership, with an eye to looking around corners to maintain project timelines.
- Identify operational gaps, build new processes with stakeholders, and create Standard Operating Procedures (SOPs).
- Leverage learnings to influence the product roadmap.
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.