Product Support Engineer - Guidance, Navigation, And Control, Prime Air

Amazon Prime Air Engineer

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. We're working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to customers, this is your opportunity. Come work on the Amazon Prime Air Team!

Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality within our guidance, navigation, and control systems, investigate issues to drive delivery on a critical program across several different disciplines. This role requires strong troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!

Key job responsibilities:

• Drive the delivery of critical engineering feedback and design improvements for Prime Air drones and support systems across teams through requirement tracking, design, development and test.
• Own and drive triage of issues that occur in the field.
• Partner with quality and design engineering teams to close feedback loops.
• Engage with customer teams to understand opportunities for process improvement, and drive changes.
• Work with other engineers to find innovative solutions within fixed design space.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.