Process Engineer, Reverse Logistics , Amazon Customer Excellence System (aces)

Process Engineer (PE) - Amazon Mexico Fulfillment Operations

At Amazon Operations, we are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance.

The team will work closely with other ACES peers, launch teams, operations, engineering and maintenance teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity, efficiency and cost reduction gains across the super region.

Key job responsibilities include:

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path.
• Develop and implement detailed standard operating procedures to support daily operations within the optimized operating window for each fulfillment process.
• Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network.
• Deliver coaching and process path information across the network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network.
• Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations.
• Work with cross-functional teams such as Engineering, Learning and Talent Development and CI to deliver capability development projects.
• Partner with ACES peers for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance.

About the team:

Amazon Customer Excellence System (ACES) ACES MX Tenets: 1. We model the behavior and methods we teach. 2. We set our priorities based on Brilliant Basics. When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.e., Cost over Quality), considering the initiatives for their long-term benefits. 3. We don't assume; we research, develop, document and share standards that build a solid and sustainable foundation for operations, always supported by data. 4. We standardize before we innovate (Don't reinvent the wheel!). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it. 5. We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.

ACES MX Vision: Become Worldwide Operations reference by driving Operational Excellence.

ACES MX Mission: Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.