Process Assistant - Inbound, Inbound Operations
Amazon
Process Assistant
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process assistant who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Key job responsibilities include daily management of shift, administrative management of associates, job allocation to associates, monitoring and mentoring of associates on productivity, quality and safety. Also, responsible for shift quality and associated action plans, preparing and implementing training and development plans for associates, conduct a 4M and 5S audit for the respective work stations on a daily basis, and stand-in for team lead/area manager.