Principal Program Manager, Prime Video Global Shared Services Operations

Principal Program Manager For Global Shared Services (GSS)

Prime Video brings together the world's best creators with the most passionate communities in a way that no other entertainment brand can. As the Principal Program Manager for Global Shared Services (GSS), you'll serve as a senior strategic leader driving enterprise-wide transformative initiatives, establishing organizational resilience through business continuity planning, and leading sensitive strategic programs requiring executive-level coordination and discretion. You will shape the strategic direction of GSS operations while establishing governance frameworks that influence global business outcomes.

In this role, you will be accountable for leading enterprise-level strategic initiatives, driving organizational strategy and long-term planning, owning business continuity and resilience frameworks, managing sensitive capacity and resourcing programs, and serving as a trusted advisor to senior leadership. You will lead complex, high-impact programs while influencing organizational direction and establishing best practices that scale across the enterprise.

Key job responsibilities include:

• Leading organizational-wide transformation programs with business impact and visibility across PVS.
• Serving as strategic advisor between GSS leadership and stakeholders, driving organizational strategy and long-term roadmap planning.
• Influencing product development strategy, investment priorities, and resource allocation decisions across the organization.
• Navigating ambiguity while establishing clarity, direction, and scalable frameworks for complex, cross-organizational initiatives with business-wide dependencies.
• Leading organizational design initiatives, structural transformation programs, and business planning scenarios.
• Establishing frameworks for strategic partnerships, vendor assessments, and high-stakes negotiations.
• Developing business case frameworks for major investment decisions and strategic resource allocation.
• Delivering strategic recommendations and influencing executive-level decision-making across global organizations.
• Building and maintaining trusted advisor relationships with senior leadership, driving alignment across complex organizational structures.
• Developing executive communication strategies, facilitating strategic planning sessions, and navigating organizational dynamics to drive consensus.
• Representing GSS in cross-organizational strategic planning and investment forums.