Outbound Operations Manager, Fulfillment Center

Operations Manager

Amazon is looking for an Operations Manager to be based in our Fulfillment Center in Cajamar - SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr Outbound Operations Manager and you will be directly responsible for a team of Area Manager/Operations Lead and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

As the Operations Manager you will:

• Lead and supervise a team of Area Managers, Operations Lead and hourly associates in an Operation that run 24x7;
• Responsible for the overall safety, quality, performance and customer experience of the team.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Key job responsibilities:

• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
• Monitor metrics and KPIs, identify trends and own action plans for improvement.
• Manage a team of many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
• Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
• Set / clarify requirements and expectations for Area Managers and Operations Leaders.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
• Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
• Benchmark, implement changes and/or develop new processes as required. Document results and enhance mechanisms.
• Participate from time to time in cross-functional Process and Business Improvement projects.
• Candidates must be flexible to work weekends and/or overnight shifts regularly.

A day in the life:

• Lead a shift in Outbound operations.
• Review the shift's production forecast and allocate resources to achieve it;
• Monitor production, inspect plans and productivity metrics to quickly identify and correct deviations;
• Implement and strengthen a safety culture across shifts, ensuring the team works safely and risks are eliminated;
• Maintain a routine to develop the team's knowledge and skills, address issues, and provide employees with a safe and supportive work environment.