Operations Support Manager, MSP - CX Support (process & Performance)

Fulfillment Technologies & Robotics

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with operations leaders to maximize the performance of advanced robotics systems. You are responsible for being the link between operations leaders and technologists, engineers, and support technicians working within the MSP organization. You will launch new systems, develop and implement continuous improvement initiatives, and drive best practices across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with robotics hardware and systems experts to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

Operations Support Manager (OSM)

The Operations Support Manager (OSM) is responsible for customer field support, process improvement, including design and deployment of automation. The PM will create process metrics in support of performance, volume, capacity, and processes efficiency reporting. The successful candidate will have a strong understanding of automation and operational processes across sortation automation, understand and drive reliability centered maintenance concepts, and influence design / process changes / procedure redesign, etc in direct support of quality and efficiency improvement efforts. This role will be responsible for projects centered on evaluation, design, and implementation of best practice to improve UIS work-cells operational processes and performance efficiency. They will be expected to analyze data related to workflow, processes, throughput, and reporting to evaluate the efficiency of current-state operational processes and develop action plans to improve. Additionally, they may be deployed to site to support design and improvement of future state workflow across Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) product portfolios.

Key Job Responsibilities

• Conduct process and performance analysis and provide direct site, regional support for MSP product lines and customers.
• Develop network wide process improvement solutions to improve and/or enhance sort automation entitlement using field observations and value stream analysis.
• Support MSP internal teams and network partners with process and performance subject matter expertise.
• Up to 75% travel expected-Flexible locations across the US