Operations Supervisor

Operations Supervisor

The operational business unit is the heart of Amazon. An effectively running operation helps ensure that items are processed and shipped on time to our customers. As an Operations Supervisor, you will experience how all the different parts of the operation function and contribute to a smooth process. You will act as the first point of contact for team members during their shift and help them follow the processes introduced by your managers. You will gain practical experience and use analytical systems that contribute to the success of our company.

Key job responsibilities:

• Measurement and monitoring of workflows, tracking performance at the site, and providing important shift information to shift/area managers in the operation to ensure operational excellence across shifts
• Support and training of employees to achieve great performance and supervision of their daily tasks
• Support of the shift/area manager in projects to improve process, promote a safe working environment, and increase employee engagement
• Collaboration with other departments to find solutions to common problems or meet needs in key performance areas
• Use of data analytics to find opportunities to optimize safety, quality, and productivity

A day in the life:

As an Operations Supervisor, you will work at one of our operational sites. You will support your shift/area manager in the implementation of the shift schedule. You will help prepare shift meetings with your team and monitor procedures and processes. This ensures that safety rules, quality assurance processes, and the day's priorities are followed. You will escalate any problems you notice to your manager. Occasionally, you will also act as a shift leader and provide your employees with the necessary guidance to complete their tasks. If necessary, you will support your shift/area manager in shift planning and ensure that there are enough team members scheduled during peak times.

About the team:

Our Amazon Transportation Services (ATS) team is essential to fulfilling Amazon's fast delivery promise. At ATS, you will be part of a diverse team that plays a central role in the success of our supply chain. In collaboration with air and sea freight companies, road hauliers, and our sorting centers, you will ensure that Amazon delivers to our customers as efficiently as possible. Our employees and their safety are our top priority. And we use the skills of our employees to deliver packages quickly, smoothly, and sustainably to their destination. Our data-driven decision-making and our flexibility to adapt to customer needs make Amazon more efficient and innovative.