Operations Supervisor

Operations Supervisor

This position is planned for the night shift. The operational business area is the heart of Amazon. An effective running operation helps to ensure that items are processed and shipped on time to our customers. As an Operations Supervisor, you will experience how all the different parts of the operation work and contribute to a smooth process. You will act as the first point of contact for team members during their shift and help them follow the processes introduced by your managers. You will gain practical experience and use analytical systems that contribute to the success of our company.

Key job responsibilities:

• Measurement and monitoring of workflows, tracking performance at the site, and providing key shift information to shift/area leaders in the operation to ensure operational excellence across shifts
• Support and training of employees to achieve great performance and supervision of their daily tasks
• Support of the shift/area leader in projects to improve processes, promote a safe working environment, and increase employee engagement
• Collaboration with other departments to find solutions to common problems or meet needs in key performance areas
• Use of data analysis to find opportunities to optimize safety, quality, and productivity

A day in the life:

As an Operations Supervisor, you will work at one of our operational sites. You will support your shift/area leader in the implementation of the shift schedule. You will help prepare shift meetings with your team and monitor procedures and processes. This ensures that safety rules, quality assurance processes, and the day's priorities are followed. You will escalate problems you notice to your manager. Occasionally you will also act as a shift leader and provide your employees with the necessary guidance to complete their tasks. If necessary, you will support your shift/area leader in shift planning and ensure that there are enough team members scheduled during peak times.

About the team:

Amazon Logistics (AMZL) is responsible for the delivery of millions of our customers' products directly to their doorstep. The "last-mile logistics" delivers our packages in partnership with third parties and implements numerous initiatives for continuous improvement to satisfy millions of customers. Our goal is to make the delivery experience as smooth as possible for our customers and to introduce global delivery solutions for our latest offerings, including Amazon Fresh, Prime Now, and Amazon Restaurants. Our work can be divided into two divisions. "Under the Roof" covers everything that happens within our logistics sites and "On the Road" covers everything that happens on the road in the delivery areas. Our employees prepare packages in appropriate shifts (night, early, late) for daily shipment to our delivery teams and handle returns that could not be delivered. Every year we set new standards in terms of customer experience and offer new innovative delivery services. We are looking for new ways to overcome industry-wide logistics challenges and for new ideas to reduce our carbon footprint. A fleet of innovative vehicles (including e-vehicles) and state-of-the-art technology support us in this.