Operations Manager, Worldwide Operations

Operations Manager

Operations Managers are responsible for all budgetary, people development, and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound) as Change Ops. Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets/clarifies requirements and expectations for Area Managers. Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments. Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with partner functions to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Able to address operational and personnel issues affecting functional area. Surfaces issues with potential to affect multiple functional areas, along with ideas for solutions, to Ops, General Manager and/or HR.

Key job responsibilities:

• Lead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.
• Responsible for the overall safety, quality, and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. A day in the life includes internal stakeholders such as Inbound, Outbound, PS, Sorting, L&D, LP, Quality & PXT Team, and customers like Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team. This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.