Operations Manager, INFC Operations

Operations Manager

A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/Changeops or IB. She/he is expected to create building level cost efficiencies at a Six Sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives. Responsibilities include:

• Ensuring a safe work environment for all associates and team
• Leading and supervising a team of Area Manager's, TL's as direct reportees supported by PAs and Associates in Operations
• Being responsible for the overall Safety, Quality, Productivity, and Performance Delivery of concerned department operations
• Engaging in strategic planning and forecasting; appraising performance; resolving problems; and addressing staffing needs
• Reviewing the work forecasts and determining productivity requirements to produce/deliver during the day to meet the overall building objectives
• Ensuring BM rates and OP2 throughput deliverables
• Interfacing well with other OM's. Taking up cross-functional projects by the adoption of best practices
• Proactively identifying and leading process improvement initiatives
• Learning and understanding the system interventions for order processing. Apprizing teams down the line of new process implementation and control measures required
• Leading ART events from capacity planning perspective and preparing Man, Material, and Machine
• Carrying out machine (resources) planning periodically and removing/reducing capacity constraints if any in coordination with Resource planning and Finance teams
• Ensuring best practices in people management and being accountable for FC's compliance, Connections, and scorecards
• Managing people and team development
• Understanding Flex levers, taking up new Amazon technicalities associated with the role's requirements and Amazon ERP systems
• Creating leaders and talent pipeline. Good stakeholder management and project management skills
• Doing cross-functional and cross-mile interfacing and taking up for the best practices and initiatives