Operations Manager III - SEPO, SEPO, Perfect Order Experience Operations

Operations Manager

Leads a team of managers, overseeing a team size of around 200-250 employees. Leverages Amazon industry-leading infrastructure and develops new points of control bad actors with minimal disruption of good selling activity. Accountable for independent discretion based decisions, involving trade-offs with significant bottom-line impact. Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety for the site. Accountable for managing business level escalations with customer interaction and reporting to senior level leadership in Amazon. Basic operations: The candidate needs to be able to drive results as in a production environment. Will be answerable to teams across sites and must lead their team and stakeholders towards meeting the operational metrics of quality, productivity and service levels. Will be responsible for setting the goals and vision for the function(s). Should be able to head projects with multiple stakeholders and influence the larger POE team and stakeholders. Accountable for driving the product quality ops strategy across the organization at different forums. People management: The operations manager would be responsible in creating mechanisms for employee growth and development. This would mean enabling the next level managers in creating succession plans and talent development. Will be an integral part of hiring people for the team, and other global functions within Amazon. Will represent the team, including all managers in the appraisal process within Amazon. Will manage the organization structure for their entire team, so it can deliver as per scale and future growth. Process improvements: As an operations manager, the candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. Networking: As an operations manager, there would be multiple internal and external stakeholders to interact with. The incumbent will have to drive common goals across various teams and set up effective communication channels across those teams.