Operations Manager, GSRC

Global Solutions And Risk Compliance (GSRC) Ops Manager

This role can be based in Iasi or Gdansk. The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines, and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Key Job Responsibilities

Your job responsibilities as a GSRC Ops Manager may include:

• Lead dynamic operations teams of at least 60 people, guiding managers and specialists to execute product compliance programs that ensure customer safety across Amazon's global marketplace.
• Drive operations goals by defining clear metrics and supporting your managers in achieving targets while maintaining high-quality standards.
• Work directly with various Amazon teams to formulate strategy and develop best-in-class processes that can scale with our business.
• Partner with internal technology teams to identify automation opportunities and implement scalable solutions.
• Be the key point of contact for Product Compliance Program partners, working across teams to drive best practices and process improvements.
• Own complex escalations and guide your team in developing effective solutions that protect our customers.

Additional Responsibilities

In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. This can include tasks such as:

• Drive KPI-focused initiatives and standardization across multiple programs.
• Implement improvement mechanisms with cross-functional teams (QA, PM, Tech Support).
• Oversee people management processes and development programs within your function.
• Partner with recruiting teams to meet staffing goals and enhance talent acquisition.
• Coordinate cross-functional integrations including resource utilization and reporting frameworks.