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Operations Manager, Fulfillment & Operations Management

Lead fulfillment operations team to improve performance and ensure seamless customer experience
Thāne, Mahārāshtra, India
Mid-Level
14 hours agoBe an early applicant
Amazon

Amazon

Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Operations Manager

Amazon – where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team. Manager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to:

  • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
  • Developing and/or referring to performance metrics to drive team performance and business results.
  • Identifying the business impact of trends and making data backed decisions.
  • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
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Operations Manager, Fulfillment & Operations Management
Thāne, Mahārāshtra, India
Operations
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Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.