Operations Manager, Fulfillment Center

Operations Manager

The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) Team development and diverse employee engagement at FC interfacing with all support functions

Responsibilities:

• Ensure a safe work environment for all associates
• Lead and supervise a team of Area Managers, Team Leads as Direct reportees supported by PAs and Associates in FC Operations
• Responsible for the overall Safety, Quality, Productivity and Delivery performance of department Operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Ensure BM rates and OP2 throughput deliverables
• Interfacing well with other Operations Managers. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material, Machine in its perspectives.
• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
• Understand Flex levers, take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.

Education requirements: Preferably Engineering/MBA background with an experience of 7+years

As the Department Head will lead a team of Area Managers and Team Leads.