Operations Manager, Delivery Stations

Amazon Logistics Operations Manager

Working location for this position is a Delivery Station base in Osaka, Ibaraki. Amazon seeks an Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan.

The Station Operations Manager has complete responsibility for inbound, outbound and sortation operations. Delivery Stations (DS) represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local DS where packages are sorted and dispatched directly to the customer via delivery service providers (couriers). Station Operations Managers are the right hand person for the Site Leaders and will lead the entire sortation and dispatch operations leading multiple managers in their reporting line. They will engage all members working at the station and ensure the achievement of daily and longer-term operation goals. Additionally, they will actively engage with site and regional operations leadership to implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations.

Key Job Responsibilities

• Lead and supervise a team of managers and associates in sortation and dispatch operations.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Partner with Learning and Talent Development Team on creating and implementing talent plans for their sites including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment. We are also looking for a candidate who excel in an environment where talents with diverse experience and background work together. Our organization is still young and we are looking for a talent who has enthusiasm and high potential to growth with our organization and business.

A day in the life

This position has to work in shift including weekends and holidays, mainly during the day, but may also cover night shifts as needed.

About the team