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Operations Manager, AMZL
Design and implement enterprise-wide programs to improve performance and cycle times.
Mumbai
Mid-Level
1 week ago
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Operation Manager
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We're seeking an Operation Manager for our Delivery Stations. In this role you will be responsible to expand and manage UTR and OTR operations for the station, people and performance management and driving the operational plan.
Key job responsibilities:
- Quickly understand the business issues and challenges of last mile delivery operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving customer experience
- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.
A day in the life:
Manage delivery station operations along with team lead and channel team lead. Ensuring high bar on deliverables and metrics on safety, quality, productivity, cost and compliance. Conduct review meetings with DSP supervisors/partners to understand and mitigate day to day operational challenges.
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.