Operations Manager, AMZL

Operations Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

We are seeking an Operations Manager to lead one of our Delivery Stations. Your responsibilities include managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis. You will manage day-to-day relationships with multiple Delivery Service Providers (DSPs), drive operational goals and metrics for your Delivery Station, and communicate the vision to your team. Your role also involves presenting operational metrics regularly to the senior leadership team, problem-solving for closing gaps between performance and goals, hiring and developing top talent, and working with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering.

Key job responsibilities include leading an operation for +70k packages, managing on-the-road execution encompassing to Delivery Service Partners, and drivers on route and developing strategies to streamline these operations. You will lead a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. You will foster a culture of safety and be responsible for protecting service levels, monitoring and improving drivers and associates performance. You will assemble the right team, assign the tracking strategy, and control the operation to ensure timely and successful last mile delivery.

This manager will be responsible for key metrics including, but not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics, and Cost Metrics including lead savings projects. Responsible for goals in an area where the strategy may not yet be defined, establishing workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Brings operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.